was after and handed him the skews for some materials I wanted a quote for. I also asked for a quote on installation, to which he was
quick to escort me to a service desk. Apparently none of the departments are set up to do quotes in their own department, so a trek halfway across the store to wait for another 10 minutes at a service desk before someone approached to help. I must have repeated my dimensions, material requests 2 or 3 times to the CSR, she flipped through some binders, prepared a quote and handed it to me. I could have done the same using their website I'm sure. There was no shortage of staff, often found marching around in pairs, laughing and joking, completely oblivious to the clients waiting for help. I heard several "I'm going on breaks", "Not my departments" and then there were the ones that walked right by. I am not alone in my experience. There are several similar reviews of RONA here: http://www.xomreviews.com/rona.ca Even trying to leave was an adventure, I almost bumped carts with Sher "St" Kitts who was even more Platinum then ever. I didn't get a
good look at the contents of her cart but I wouldn't be surprised if there were a couple bags of cement to fix all the cracks that are showing in her foundation. A quick stop at Home Hardware, which has a fantastic building center, offered a completely different experience. Within 5 minutes I was able to hand over my cabinet dimensions and leave my contact details with the understanding a quote would be prepared for the cabinet doors I had selected. The rep from their flooring department was very quick to inform me of their hardwood flooring options, none of which were a match. Home Hardware carries a lot of laminate flooring solutions which look nice but not what I am after. Regardless I received service and a smile in a prompt fashion. For this reason alone I will return. Aurora Council is clearly divided. There are those that operate as a big box store: cold, impersonal and sell you what they want. There
are others which operate like a small town store: they listen, they accommodate and they sell you what you came for. Steven Grayhm once said : “Excuses are the tools with which persons with no purpose in view build for themselves great monuments of nothing.” Lets be sure when we rebuild our council, and with it our town, come October that we accept no excuses, and elect no "tools".